Tutorials

Step-by-step tutorials for creating and deploying multi-channel customer journeys using IMIconnect

Sravani Gade avatar Sivacharan avatar Tanuj Goyal avatar
14 articles in this collection
Written by Sravani Gade, Sivacharan, and Tanuj Goyal

Sending Twitter Direct Messages using IMIconnect

A step-by-step guide on sending Twitter Direct Messages using IMIconnect
Sravani Gade avatar
Written by Sravani Gade
Updated over a week ago

Setting up an Automated Email Service using IMIconnect

Learn how to setup an automated email service
Sravani Gade avatar
Written by Sravani Gade
Updated over a week ago

Setting up a Two-Factor Authentication flow using IMIconnect

Learn how to setup a two-factor authentication communication flow using IMIconnect
Sravani Gade avatar
Written by Sravani Gade
Updated over a week ago

How do I create a Service?

Steps to create a service
Sivacharan avatar
Written by Sivacharan
Updated over a week ago

Sending automated SMS using IMIconnect Visual Flow Builder

Learn how to send an SMS using IMIconnect Visual Flow Builder
Sravani Gade avatar
Written by Sravani Gade
Updated over a week ago

Setting up an Appointment Reminder

Learn how to send an appointment reminder using Event Scheduler in IMIconnect
Sravani Gade avatar
Written by Sravani Gade
Updated over a week ago

Set-up SMS customer surveys using IMIconnect

Build interactive SMS surveys within minutes using IMIconnect visual flow builder
Tanuj Goyal avatar
Written by Tanuj Goyal
Updated over a week ago

Integrate IBM Watson with IMIconnect Communication Platform to analyse Customer Sentiment and Emotion

Learn how to integrate IBM Watson Tone Analyzer API with IMIconnect to perform sentiment analysis of customer response over SMS
Sravani Gade avatar
Written by Sravani Gade
Updated over a week ago

Initiating voice calls through rules

Learn how to configure service settings and create a rule that makes an outbound voice call
Sivacharan avatar
Written by Sivacharan
Updated over a week ago

Setting up an IVR Call Service using IMIconnect

Learn how to set up an IVR call service using IMIconnect
Sravani Gade avatar
Written by Sravani Gade
Updated over a week ago

Facebook Messenger Help Desk using Zendesk Custom Integration - Preliminary Set Up

How to use IMIconnect for extending customer support over Facebook Messenger while integrating with Zendesk
Sivacharan avatar
Written by Sivacharan
Updated over a week ago

Facebook Help Desk using Zendesk Custom Integration - New Connection Request Journey

How to use IMIconnect for extending customer support over Facebook Messenger while integrating with Zendesk
Sivacharan avatar
Written by Sivacharan
Updated over a week ago

Facebook Help Desk using Zendesk Custom Integration - Check Status Journey

How to use IMIconnect for extending customer support over Facebook Messenger while integrating with Zendesk
Sivacharan avatar
Written by Sivacharan
Updated over a week ago

Facebook Help Desk using Zendesk Custom Integration - Raise Complaint Journey

How to use IMIconnect for extending customer support over Facebook Messenger while integrating with Zendesk
Sivacharan avatar
Written by Sivacharan
Updated over a week ago