Product Update - v6.3.1, July 2023

Webex Connect v6.3.1 release brings some new capabilities to help you continue delivering seamless customer experiences. Here’s a list of the key updates: 

• Support for WhatsApp New Authentication Message Templates
• Live Chat-related Enhancements
 
  Please refer to the details below to learn about all the changes and enhancements.

📘

Release Date

The date of release will be communicated separately over an email.

Details

Added – Support for WhatsApp New Authentication Message Templates

We have added support for WhatsApp’s new Authentication message templates. Using this template, businesses can deliver one-time passcodes to their opted-in consumers over WhatsApp for authentication purposes. These templates can be used to enhance the customer experience by passing a call-to-action (CTA) button as part of the template message, enabling the consumers to either copy or auto-fill the code delivered via WhatsApp within your application simply by tapping the CTA.

 The new Authentication template can be registered from ‘Tools -> Templates’ section within Webex Connect platform. Once approved, the template can be utilized for sending messages to customers on WhatsApp using either Messaging API or WhatsApp Send Node in a flow.

 Please note that these new Authentication templates have currently not been made available by WhatsApp for businesses based in India.

Changed – Live Chat-related Enhancements

Thread API and SDK Method Enhancements

 This release onwards, you will be able to pass a Notify URL as part of Update Thread API call. Once the application (with Webex Connect SDK integrated) on the end consumer’s device is notified about any update in the Thread’s status, the SDK sends an acknowledgement back to Webex Connect platform. Webex Connect in turn will be forwarding these acknowledgements to the Notify URL that was passed as part of the Update Thread API call request.

Additionally, you will now have a new method in the JavaScript SDK to get a Thread’s status given its Thread ID. This will allow you to proactively check whether the status of a thread is open or closed.

 Please refer to the documentation after this release for more information.

Important Additional Notes

• Since we are moving over to WhatsApp Cloud API from On-premises API, we will soon be deprecating the Manual Onboarding option and will be continuing to support Embedded Signup alone, for creating WhatsApp assets on Webex Connect. The WhatsApp Embedded Sign-Up related enhancements are in accordance with some of the recent changes introduced by WhatsApp. For more information, refer to the WhatsApp asset creation page.
• The Webex Connect Messaging API v2 has been updated to provide complete support for SMS fallback in RCS messaging. In case of a failure in an RCS message request, whether it's during an incoming request, sending, or delivery, Webex Connect seamlessly triggers an SMS message through the SMS gateway, using the text provided in the rcsOptions of the original request. This feature ensures message reliability and increased reachability in scenarios where RCS is not supported or encounters issues.

Changelog