Call Transfer Node

Using the Call Transfer node, you can transfer calls to the number configured in the node. You can also configure if the call must be blind transfer or warm transfer. You can select either of these options.

Following are the details about this node:

• Play Audio: If you want to configure play audio, see these steps.

  📘

  Note

  Starting from 6.5.0, the Text To Speech will not have the Standard option in the Voice Type dropdown as Azure is deprecating the standard voice from August 2024. Please note that TTS API must not be used with voice type as Standard.

• To Number: Configure the number to which the call must be transferred
• Transfer Type: Blind transfer or Warm transfer
• Blind transfer: Call will be disconnected at Webex Connect when the call starts ringing at the transferee’s end
• Warm transfer: Call will be disconnected at Webex Connect when the transferee answers the call. If the call is not answered then the node will exit from from TransferFailed edge which can be connected to the next node.

📘

Note:

The Call Transfer node is available only on request. Reach out to your account manager to get it enabled for it to be enabled on your tenant.

📘

Note:

This feature is not available in the London and Europe regions.