Configuring RCS Templates

RCS Template Configuration

RCS Template Configuration

To configure a new RCS template:

  1. Go to Tools > Templates.

  2. Click Add New Template.

  3. Enter a Name for the template. Only lower case letters and underscores are allowed in this field. Do not use spaces in the template name.

  4. Select the Channel as RCS.

  5. Select the required Notification Type for the RCS template. The available message types are as stated below. Refer to the procedures for each of the individual message options and return to continue with the current procedure.

    1. Text
    2. File
    3. Rich Card
    4. Carousal Card
  6. (Optional) Click Add Suggestions and add one of the following:

    1. Simple Reply
    2. View Location
    3. Dial Phone
    4. Share Location
    5. Open URL
    6. Calendar Event
  7. Select Lock this template to prevent other users to make changes if you want the template to remain inaccessible for other users to make changes.

  8. Click Save. The template is created.

Configuring the Text Option

  1. In the Notification Type drop-down menu, select Text.
  2. Enter the message that you want to send to the users in the Message field.
  3. (Optional) Enter the carrier code in the Carrier field, if you are aware of the carrier that the customer is subscribed to.
  4. Return to the main procedure Configuring RCS Templates to complete the remaining steps.

Configuring the File Option

  1. In the Notification Type drop-down menu, select File.
    (Optional) Enter the carrier code in the Carrier field, if you are aware of the carrier that the customer is subscribed to.
  2. In the Thumbnail URL field, enter the URL of the thumbnail that you want to display on the user’s screen, also specifying the Size.
  3. In the field below the Thumbnail URL field, enter the example URL of the thumbnail that you want to display on the user’s screen, also specifying the Size.
  4. Return to the main procedure Configuring RCS Templates to complete the remaining steps.

Configuring the Rich Card Option

  1. In the Notification Type drop-down menu, select Rich Card.
  2. (Optional) Enter the carrier code in the Carrier field, if you are aware of the carrier that the customer is subscribed to.
  3. For Card Orientation, select one of the following:
    1. Vertical
    2. Horizontal
  4. For Media, select one of the following:
    1. Short
    2. Medium
    3. Tall
  5. In the Media URL field, enter the URL of the media image that you want to display on the user’s screen, also specifying the Size.
  6. For Thumbnail URL, enter the URL of the thumbnail image that you want to display on the user’s screen, also specifying the Size.
  7. In the Description field, enter the message to be displayed in the user’s screen.
    (Optional) Click Add Suggestions and add one of the following:
    1. Simple Reply
    2. View Location
    3. Dial Phone
    4. Share Location
    5. Open URL
    6. Calendar Event
  8. Return to the main procedure Configuring RCS Templates to complete the remaining steps.

Configuring the Carousal Card Option

  1. In the Notification Type drop-down menu, select Carousal Card.
  2. (Optional) Enter the carrier code in the Carrier field, if you are aware of the carrier that the customer is subscribed to.
  3. For Card Orientation, select one of the following:
    1. Vertical
    2. Horizontal
  4. For Media, select one of the following:
    1. Short
    2. Medium
    3. Tall
  5. In the Media URL field, enter the URL of the media image that you want to display on the user’s screen, also specifying the Size.
  6. For Thumbnail URL, enter the URL of the thumbnail image that you want to display on the user’s screen, also specifying the Size.
  7. In the Description field, enter the message to be displayed in the user’s screen.
    (Optional) Click Add Suggestions and add one of the following:
    1. Simple Reply
    2. View Location
    3. Dial Phone
    4. Share Location
    5. Open URL
    6. Calendar Event
  8. Return to the main procedure Configuring RCS Templates to complete the remaining steps.