Legacy Export Logs

Export logs using the legacy Export Logs interface.

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The below documentation applies only for tenants that have the legacy export logs interface enabled. We now offer a richer and advanced Export Logs experience and encourage you to reach out to the support team if you would like to get it enabled for your tenant.

The Export Logs feature allows you to export transaction logs for inbound and outbound messages sent using various channels, supported by the platform in .zip file format. The logs are available for the past 30 days, by default. However, you can download the logs for any time range within the last 30 days period.

The downloaded Outbound and Inbound Logs are segregated at channel-level and channel event-level respectively.

The access to download the logs depends on your decryption access. If you have decryption access, you can download the decrypted log files. If you do not have decryption access, you can download only encrypted files.

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Download Limits

You can currently download up to 100,000 messages at once. If you select a time period with more than 100,000 messages, only the first 100,000 will be downloaded. Please contact your account manager to increase the limit of messages beyond the 100,000 downloaded messages.

Fields in the Export Logs

The following are the common and default Outbound log fields across all channels in the Export Logs.

Outbound Logs
Transaction ID
Correlation ID
Template ID
CRN Number
Source
Channel
Asset
Event Description
Current Status
Time
Timezone
MSISDN
Message

The following are the common and default Inbound log fields across all channels in the Export Logs.

Inbound Logs
Transaction ID
CRN Number
Channel
Asset
Event Description
Current Status
Time
Timezone
MSISDN
Message

Channel-specific Fields in the Export Logs

The channel-specific outbound logs and inbound logs contain the following fields channel-wise:

ChannelOutbound LogsInbound Logs
SMSSegments [Segment counts for outbound SMS transactions for which delivery receipts have not been received by the time of exporting the logs will be logged as zero (value β€˜0’)].Segments
VoiceDurationDuration
In-appUser IDSource
Thread ID
Date
User ID
PushType
Total Sent
Total Submitted
OS
Destination Type
Destination
N/A
Facebook MessengerType
PS ID
Date
PS ID
RCSPayloadDate
Media
WhatsAppWA ID
Media
HSM
Sent Time
Delivered Time
Read Time
Date
WA ID
Apple Business ChatABC ID
Payload
Date
ABC ID
EmailFrom
Email ID
Subject
Date
To
Email ID
Subject