Create dynamic templates for different channels and use them within Messaging API calls

You can configure Templates on the platform and use them within the Messaging API or flows. Here are a few points to note about templates:

  • Templates can be referenced in Messaging API
  • The platform identifies the replacement parameters in the template using the ${replacement_parameter} notation. For example, if you have used <reference_number> in your API call, then you use the same name in the message as well. Use the same parameter names that you use in the API call.
  • The parameters sent as channel’s JSON override the template
  • Template text can include simple text and URLs
  • If fully formed messages are sent within the API call, then the template is ignored or overridden.

You can create templates for the following channels: