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Set Variable

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Webex Contact Center supports use of global variables and custom flow variables (local variables) while building flows for the digital channels.

Authorization

Refer to section Node Authorizations for more information.

Methods and Outcomes

Here’s a brief description of various methods, and corresponding output variables and node outcomes associated with each of the methods.

Method Name - Set Global Variable

Global variables are defined in the Webex CC Admin Portal. Flow developers can fetch and use these variables within flows to set and pass values in the context of interactions handled in the contact center.

How to Fetch variables

To fetch variables:

  1. Select the Method Name.
  2. Select the required Node Runtime Authorization from the list.
  3. Enter the Task ID.
  4. Click Fetch Global Variables to fetch the variables.
    All the fetched variables are pre-populated with values.
  5. Select the required variables from the Fetch Global Variables pane.
  6. Enter the value for the selected variable which can be used within the node.
  7. Click Save.

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Note

Maximum number of variables that can be added/updated are 30.

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Input VariablesOutput VariablesNode Outcomes
TASK ID - $(flid)

Flow transaction id from the start node is converted into UUID in the evaluate node, and passed to create task node, for creating task with flid as task id.		Task ID

responsePayload		 onInvalidData
 onError
onInvalidChoice
 onTimeout
onauthorizationfail
 Invalid Token
Bad Request
 Not Found
serviceUnavailable
 Task Updated
* Task Failed

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All the global variable that are fetched with the default values can be modified and be used in the flow.

It is mandatory to use the latest version.

Method Name - Set Flow Variable

Flow variables are defined in the flow. Flow developers can create and use these variables within flows to set and pass values in the context of interactions handled in the contact center.

How to Add variables

To add variables:

  1. Select the Method Name.
  2. Select the required Node Runtime Authorization from the list.
  3. Enter the Task ID.
  4. Click Add Variable.
  5. Enter the data in the required fields in the Set Variables pane.
  6. Toggle the Make Agent Viewable to make all the variables can be viewable to the agent.
  7. Select the Agent Editable checkbox to allow the agent to make changes to the variables in the flow.
  8. Click Save.

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Note

To Delete a set of variables, click Delete icon the right-side of the Set Variables pane.

Maximum number of variables that can be added/updated are 30.

2044
Input VariablesOutput VariableNode Outcomes
TASK ID - $(flid)

Flow transaction id from the start node is converted into UUID in the evaluate node, and passed to create task node, for creating task with flid as task id.		Task ID

responsePayload		 onInvalidData
 onError
onInvalidChoice
 onTimeout
onauthorizationfail
 Invalid Token
Bad Request
 Not Found
serviceUnavailable
 Task Updated
* Task Failed
Name - Name for the variable. Contains the alphanumeric value. Maximum length is 80 characters
Type - Type of the variable you want to associate with the flow
String
 Boolean
Integer
 Decimal
* Date Time
Value - String - Contains the alphanumeric value. Maximum length is 256 characters
 Value - Boolean - Contains True or False value
Value - Integer - Contains integer value
 Value - Decimal - Contains decimal value
* Value - Date Time - Contains epoch timestamp in seconds
Description - Contains the details
of the flow
Desktop Label - Contains the name for the label which is seen by the agent. Contains the alphanumeric value. Maximum length is 50 characters

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Note

Multi-language allowed for 'Description', 'Desktop Label' And 'Value' field (for Value field multi-language allowed in case when 'Type' field is String only)

Updated about 2 months ago