Voice: Dial DTMF (deprecated)

This node is used to push phone numbers for tone dialing in a voice flow. The number to be dialed can sourced dynamically within the flow in multiple ways such as collecting it directly from the user or fetching from a database etc.

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The older version of voice nodes are deprecated. If you are using an older version and wish to switch to the newer version, contact Customer Support.

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The options of DTMF node are:

Node OptionsDescription
DIALDTMF SETTINGSThese options are used to configure DTMF number.
TIMER SETTINGSTimer options help you configure the time-out upon which the control is passed to the selected node.
NODE EVENTSNode options help you configure the events that you want to trigger on this node.

DIALDTMF SETTINGS


The dial dtmf settings screen allows you to configure DTMF value from the drop-down. You can select a session variable or define static variable.

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TIMER SETTINGS


The timer settings screen allows you to configure the time-out upon which the control is passed to the selected node.

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TypeDescription
callThis option helps you terminate the flow from this node after the specified time-out seconds. To enter the time in seconds, follow these steps:

1. Select call from the Type drop-down.

2. Select static variable from the Value (in secs) drop-down.

3. Enter the value in seconds.

4. Click + icon to add other fields.
menuThis option helps you terminate a menu after the specified time-out seconds. To enter time in seconds, follow these steps:

1. Select menu from the Type drop-down.

2. Select static variable from the Value (in secs) drop-down.

3. Enter the value in seconds.
dtmfThis option helps you terminate a DTMF after the specified time-out seconds. To enter time in seconds, follow these steps:

1. Select menu from the Type drop-down.

2. Select static variable from the Value (in secs) drop-down.

3. Enter the value in seconds.

NODE EVENTS


The node events allows you to configure the events that you want to trigger on this node.

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Event NameDescription
ondialcompleteThis event is triggered when the number is dialed.
onnoinputThis event is triggered when an input is not provided.
This event is not supported when DTMF is selected in TIMER SETTINGS.

Properties / Params configuration

Properties

PropertyDescription
LabelThe name of the node represented as a string.
A node can be renamed by changing the contents of the Label field.

Params

ParameterDescription
Session DataThe Session Data shortcut leads to the Session Data / Custom Logs configuration.

Session Data can set one or more Session Params upon entering or leaving the node.

Custom Logs can record one or more Session Params upon entering or leaving the node. This is useful for debugging purposes.