Please note that this integration has been deprecated and is no longer available. This doesn't impact any of your existing live services however the integration won't be available for newer Webex Connect tenants.
The integration enables Enghouse to support chat with their end customers on multiple channels (Example: Facebook Messenger, Real-Time Messaging) along with their own primary channel like web chat.
With Enghouse integration with Webex Connect, Enghouse chat agents will be able to receive messages from multiple channels using the same interface.
Note: You have to source Enghouse connection parameters to configure in Webex Connect, which are specific to a customer.
- Log on to Webex Connect with your credentials.
- On the left navigation bar, click ASSETS > INTEGRATIONS.
- Click ADD INTEGRATION > Enghouse to add new integration.
- Enter the connection parameters and save the details.
|Name of the Enghouse integration on Webex Connect.
|Parameters required to configure Enghouse on Webex Connect
|CALL CENTER ADDRESS
|Call center address to route the incoming messages.
|CALL CENTER PORT
|Port address of the call center.
|Unique Tenant ID provided by Enghouse.
|Server URL of the hosted tenant.
|API version in use to access Enghouse.
|Account ID provided by Enghouse.
|Message configured for automated replies.
|The welcome message for first time user.
|Message displayed when a user end the chat conversation.
|Codes send to users when error occurs while replying to message.
|+ ADD MORE
Note: This integration is available only in the cloud version of Webex Connect.
Updated 2 months ago