Supported File Types for Channels

Google Business Messages

Media	Supported Content-Types- MTs	Supported Content-Types- MOs
Image	.jpeg, .jpg, .png, .webp	.jpeg, .jpg, .png, .webp

Apple Messages for Business

Media	Supported Content-Types- MTs	Supported Content-Types- MOs
audio	mp4, amr, wav	amr
application	pdf, msword, xls, xlsx, vnd.ms-powerpoint, text/plain, ics, usdz, caf, pkpass	pdf, msword, xls, xlsx, vnd.ms-powerpoint, text/plain, ics, usdz, caf, pkpass
image	jpeg, jpg, png	jpeg, jpg, png
video	mp4	quicktime

Email

Media	Supported Content-Types- MTs	Supported Content-Types- MOs
image	jpg, png, svg, bmp, gif	jpg, png, svg, bmp, gif
audio	mp3, amr	mp3, amr
video	3gp, avi, mp4	3gp, avi, mp4
application	doc, docx, ppt, pptx, pdf, txt	doc, docx, ppt, pptx, pdf, txt
mail		msg, eml

Instagram

Media	Supported Content-Types- MTs	Supported Content-Types- MOs
Image	.jpg, .png, .ico, .bmp, sticker (Like heart)	.jpg, .png, .ico, .bmp, .gif

Facebook Messenger

Media	Supported Content-Types- MTs	Supported Content-Types- MOs
image	jpg, gif, webp, png, bmp	jpg, gif, webp, png, bmp
audio	mp3, amr, m4a	mp3, amr
video	mp4, mov, m4v, 3gp, flv	mp4, mov, m4v, 3gp, flv
application	pdf, doc, docx, ppt, pptx, xls, xlsx	pdf, doc, docx, ppt, pptx, xls, xlsx

In-App Messaging / Live Chat

Media	Supported Types - MT	Supported Types - MO
image	jpeg, png, gif svg	jpeg, png, gif
audio	mp3, wav, ogg, opus, aac, 3gp, mkv	mp3, wav
video	mp4, mkv, avi, mov, mpeg, 3gp	mp4
application	pdf, doc, ppt, pptx, xlsx, xls, txt, csv	pdf, doc, ppt, pptx, xlsx, xls, csv

MMS

Media Type	File Extension	Maximum File Size
File	vcard ical * pdf	1 MB
Overall MMS payload size		2 MB
Image	The URL must be publicly accessible and end with one of the following file types: .bmp .dib .gif .jpg .jpeg .png	2.9 MB with transcoding1 MB without transcoding
Audio	The URL must be publicly accessible and end with one of the following file types: .3gp .amr .3ga .m4a .m4p .m4b .m4r .mp3 * .wav	9.75 MB with transcoding 1 MB without transcoding
Video	The URL must be publicly accessible and end with one of the following file types: .3gp .h263 .h264 .mp4 * .m4v	97.5 MB with transcoding 1 MB without transcoding

Push Notifications

Media	Supported content types
image	jpg, png

RCS

Media	Supported content types - At connect GW	Receiving to end user from 3C
image	apng, bmp, gif, x-icon, jpeg, jpg, png, svg+xml, tiff, tif, webp	jpeg, png, gif, jpg
audio	mpeg, mp4, ogg, oga, webm, wav	NA
video	3gpp, mpeg, ogg, quicktime, quicktime, webm, x-m4v, ms-asf, ms-asf, ms-asf, x-msvideo	mp4, webm

SMS

Media	Supported Content Type
NA	NA

Voice

Media	Supported content types - At connect GW	Supported Format
audio	.wav	RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, stereo 8000 Hz
audio	.Mp3	Audio file with ID3 version 2.3.0MPEG ADTS, layer III, v1, 224 kbps, 32 kHz, Stereo

In case of URL, we support.wav

Feature	Supported content types	Supported Format
Pre-uploaded prompt	.mp3	RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, stereo 8000 Hz
	.wav	Audio file with ID3 version 2.3.0MPEG ADTS, layer III, 224 kbps, 32 kHz, Stereo
	.wav	Linear PCM, sampling rate: 8000/16000 Hz, bits/sample: 16
		128/256 kbps
		G711 A-law, sampling rate 8000/16000 Hz, bits/sample: 8
		64/128 kbps
		G711 U-law, sampling rate 8000/16000 Hz, bits/sample: 8
		64/128 kbps

Codecs	Bit Rate
Linear PCM, sampling rate: 8000/16000 Hz, bits/sample: 16	128/256 kbps
G711 A-Law, sampling rate 8000/16000 Hz, bits/sample: 8	64/128 kbps
G711 U-Law, sampling rate 8000/16000 Hz, bits/sample: 8	64/128 kbps

Media	Media Message Send node definition	Media Message - Messaging API definition	Template Message - Header Media URL file format	Maximum Size
audio	AAC, MPEG, AMR, OGG; codecs=opus Note: The base ogg type is not supported.	audio/aac, audio/mp4, audio/mpeg, audio/amr, audio/ogg (only opus codecs, base audio/ogg is not supported)	NA	16 MB
Document	TXT, PDF, PPT, DOC, DOC(X), PPT(X), XLS(X)	text/plain, application/pdf, application/vnd.ms-powerpoint, application/msword, application/vnd.ms-excel, application/vnd.openxmlformats-officedocument.wordprocessingml.document, application/vnd.openxmlformats-officedocument.presentationml.presentation, application/vnd.openxmlformats-officedocument.spreadsheetml.sheet	TXT, PDF, PPT, DOC, DOC(X), PPT(X), XLS(X)	100 MB
image	JPEG, PNG	image/jpeg, image/png Images must be 8-bit, RGB or RGBA	JPEG, PNG	5 MB
video	3GPP, MP4 Notes: Only H.264 video codec and AAC audio codec is supported. WhatsApp support videos with a single audio stream or no audio stream.	video/mp4, video/3gp Notes: Only H.264 video codec and AAC audio codec is supported. We support videos with a single audio stream or no audio stream.	3GPP, MP4 Notes: Only H.264 video codec and AAC audio codec is supported. WhatsApp support videos with a single audio stream or no audio stream.	16 MB
Sticker	WEBP	image/webp	NA	Static stickers: 100KB Animated stickers: 500KB

📘
Incoming Media Message Mime-Types
Supported incoming media message mime-types are identical to outbound message media mime-types in Send node and Messaging API. The mime-type of the incoming media message can be captured as part of the following:

Start node and Receive node output variable i.e., "whatsApp.mimetype"

Outbound webhooks, Debug logs and Export logs with JSON path "attachments.mime_type"

Custom Node Integration

Feature	File type
Custom Node	Only SVG image files supported

Event Scheduler

Media	Supported content types - At connect GW
Text	.txt
Excel	.xlslx
Comma Separated Value	.csv

Platform supported

Channel	Media	Supported Content-Types- MTs
RCS asset creation	image	jpg,png
WhatsAppp asset creation	image	jpg, png

Updated about 2 months ago

Google Business Messages

Apple Messages for Business

Email

Instagram

Facebook Messenger

In-App Messaging / Live Chat

MMS

Push Notifications

RCS

SMS

Voice

WhatsApp

📘Incoming Media Message Mime-Types

Custom Node Integration

Event Scheduler

Platform supported

📘
Incoming Media Message Mime-Types