Supported File Types for Channels

Google Business Messages

MediaSupported Content-Types- MTsSupported Content-Types- MOs
Image.jpeg, .jpg, .png, .webp.jpeg, .jpg, .png, .webp

Apple Messages for Business

MediaSupported Content-Types- MTsSupported Content-Types- MOs
audiomp4, amr, wavamr
applicationpdf, msword, xls, xlsx, vnd.ms-powerpoint, text/plain, ics, usdz, caf, pkpasspdf, msword, xls, xlsx, vnd.ms-powerpoint, text/plain, ics, usdz, caf, pkpass
imagejpeg, jpg, pngjpeg, jpg, png
videomp4quicktime

Email

MediaSupported Content-Types- MTsSupported Content-Types- MOs
imagejpg, png, svg, bmp, gifjpg, png, svg, bmp, gif
audiomp3, amrmp3, amr
video3gp, avi, mp43gp, avi, mp4
applicationdoc, docx, ppt, pptx, pdf, txtdoc, docx, ppt, pptx, pdf, txt
mailmsg, eml

Instagram

MediaSupported Content-Types- MTsSupported Content-Types- MOs
Image.jpg, .png, .ico, .bmp, sticker (Like heart).jpg, .png, .ico, .bmp, .gif

Facebook Messenger

MediaSupported Content-Types- MTsSupported Content-Types- MOs
imagejpg, gif, webp, png, bmpjpg, gif, webp, png, bmp
audiomp3, amr, m4amp3, amr
videomp4, mov, m4v, 3gp, flvmp4, mov, m4v, 3gp, flv
applicationpdf, doc, docx, ppt, pptx, xls, xlsxpdf, doc, docx, ppt, pptx, xls, xlsx

In-App Messaging / Live Chat

MediaSupported Types - MTSupported Types - MO
imagejpeg, png, gif
svg
jpeg, png, gif
audiomp3, wav, ogg, opus, aac, 3gp, mkvmp3, wav
videomp4, mkv, avi, mov, mpeg, 3gpmp4
applicationpdf, doc, ppt, pptx, xlsx, xls,
txt, csv
pdf, doc, ppt, pptx, xlsx, xls,
csv

MMS

Media TypeFile ExtensionMaximum File Size
File vcard
ical
* pdf
1 MB
Overall MMS payload size2 MB
ImageThe URL must be publicly accessible and end with one of the following file types:
.bmp
.dib
.gif
.jpg
.jpeg
.png
2.9 MB with transcoding1 MB without transcoding
AudioThe URL must be publicly accessible and end with one of the following file types:
.3gp
.amr
.3ga
.m4a
.m4p
.m4b
.m4r
.mp3
* .wav
9.75 MB with transcoding
1 MB without transcoding
VideoThe URL must be publicly accessible and end with one of the following file types:
.3gp
.h263
.h264
.mp4
* .m4v
97.5 MB with transcoding
1 MB without transcoding

Push Notifications

MediaSupported content types
imagejpg, png

RCS

MediaSupported content types - At connect GWReceiving to end user from 3C
imageapng, bmp, gif, x-icon, jpeg, jpg, png, svg+xml, tiff, tif, webpjpeg, png, gif, jpg
audiompeg, mp4, ogg, oga, webm, wavNA
video3gpp, mpeg, ogg, quicktime, quicktime, webm, x-m4v, ms-asf, ms-asf, ms-asf, x-msvideomp4, webm

SMS

MediaSupported Content Type
NANA

Voice

MediaSupported content types - At connect GWSupported Format
audio.wavRIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, stereo 8000 Hz
audio.Mp3Audio file with ID3 version 2.3.0MPEG ADTS, layer III, v1, 224 kbps, 32 kHz, Stereo

In case of URL, we support.wav

FeatureSupported content typesSupported Format
Pre-uploaded prompt.mp3RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, stereo 8000 Hz
.wavAudio file with ID3 version 2.3.0MPEG ADTS, layer III, 224 kbps, 32 kHz, Stereo
.wavLinear PCM, sampling rate: 8000/16000 Hz, bits/sample: 16
128/256 kbps
G711 A-law, sampling rate 8000/16000 Hz, bits/sample: 8
64/128 kbps
G711 U-law, sampling rate 8000/16000 Hz, bits/sample: 8
64/128 kbps
CodecsBit Rate
Linear PCM, sampling rate: 8000/16000 Hz, bits/sample: 16128/256 kbps
G711 A-Law, sampling rate 8000/16000 Hz, bits/sample: 864/128 kbps
G711 U-Law, sampling rate 8000/16000 Hz, bits/sample: 864/128 kbps

WhatsApp

MediaMedia Message Send node definitionMedia Message- Messaging API definitionTemplate Message - Header Media URL file formatMaximum Size
AudioAAC, MPEG, AMR,
OGG; codecs=opus
Note: The base ogg type is not supported.
audio/aac, audio/mp4, audio/mpeg, audio/amr, audio/ogg (only opus codecs, base audio/ogg is not supported)NA16 MB
DocumentTXT, PDF, PPT, DOC, DOC(X), PPT(X), XLS(X)text/plain, application/pdf, application/vnd.ms-powerpoint, application/msword, application/vnd.ms-excel, application/vnd.openxmlformats-officedocument.wordprocessingml.document, application/vnd.openxmlformats-officedocument.presentationml.presentation, application/vnd.openxmlformats-officedocument.spreadsheetml.sheetTXT, PDF, PPT, DOC, DOC(X), PPT(X), XLS(X)100 MB
ImageJPEG, PNGimage/jpeg, image/png

Images must be 8-bit, RGB or RGBA
JPEG, PNG5 MB
Video3GPP, MP4
Notes:
Only H.264 video codec and AAC audio codec is supported.
WhatsApp support videos with a single audio stream or no audio stream.
video/mp4, video/3gp

Notes:
Only H.264 video codec and AAC audio codec is supported.
We support videos with a single audio stream or no audio stream.
3GPP, MP4
Notes:
Only H.264 video codec and AAC audio codec is supported.
WhatsApp support videos with a single audio stream or no audio stream.
16 MB
StickerWEBPimage/webpNAStatic stickers: 100KB

Animated stickers: 500KB

📘

Incoming Media Message Mime-Types

Supported incoming media message mime-types are identical to outbound message media mime-types in Send node and Messaging API. The mime-type of the incoming media message can be captured as part of the following:

  1. Start node and Receive node output variable i.e., "whatsApp.mimetype"
  2. Outbound webhooks, Debug logs and Export logs with JSON path "attachments.mime_type"

Custom Node Integration

FeatureFile type
Custom NodeOnly SVG image files supported

Event Scheduler

MediaSupported content types - At connect GW
Text.txt
Excel.xlslx
Comma Separated Value.csv

Platform supported

ChannelMediaSupported Content-Types- MTs
RCS asset creationimagejpg,png
WhatsAppp asset creationimagejpg, png