Channel Asset Configuration
Webex Connect and Cisco Contact Center Enterprise (CCE) integration currently supports three channels - SMS, Email, and Live Chat. Here are the details of how you can configure the channel assets for each of these channels within Webex Connect.
| Channel | Documentation |
|---|---|
| SMS | SMS Asset Creation |
| Email Asset Creation | |
| Live Chat | LiveChat Asset Creation |
Web CallBack
Web CallBack is not a native channel of Webex Connect Please refer to the configuration related details on nodes in the Flow Configurations topic.
Updated 5 months ago