Default Export Logs
The Export Logs feature allows you to export transaction logs for inbound and outbound messages sent using various channels, supported by the platform in .zip file format. The logs are available for the past 30 days, by default. However, you can download the logs for any time range within the last 30 days period.
The downloaded Outbound and Inbound Logs are segregated at channel-level and channel event-level respectively.
The access to download the logs depends on your decryption access. If you have decryption access, you can download the decrypted log files. If you do not have decryption access, you can download only encrypted files.
Download Limits
You can currently download up to 100,000 messages at once. If you select a time period with more than 100,000 messages, only the first 100,000 will be downloaded. Please contact your account manager to increase the limit of messages beyond the 100,000 downloaded messages.
Webex Connect supports AWS and Azure environments
Fields in the Export Logs
The following are the common and default Outbound log fields across all channels in the Export Logs.
| Outbound Logs |
|---|
| Transaction ID |
| Correlation ID |
| Template ID |
| CRN Number |
| Source |
| Channel |
| Asset |
| Event Description |
| Current Status |
| Time |
| Timezone |
| MSISDN |
| Message |
The following are the common and default Inbound log fields across all channels in the Export Logs.
| Inbound Logs |
|---|
| Transaction ID |
| CRN Number |
| Channel |
| Asset |
| Event Description |
| Current Status |
| Time |
| Timezone |
| MSISDN |
| Message |
Channel-specific Fields in the Export Logs
The channel-specific outbound logs and inbound logs contain the following fields channel-wise:
| Channel | Outbound Logs | Inbound Logs |
|---|---|---|
| SMS | Segments [Segment counts for outbound SMS transactions for which delivery receipts have not been received by the time of exporting the logs will be logged as zero (value ‘0’)]. | Segments |
| Voice | Duration | Duration |
| In-app | User ID | Source Thread ID Date User ID |
| Push | Type Total Sent Total Submitted OS Destination Type Destination | N/A |
| Facebook Messenger | Type PS ID | Date PS ID |
| RCS | Payload | Date Media |
| WA ID Media HSM Sent Time Delivered Time Read Time | Date WA ID | |
| Apple Business Chat | ABC ID Payload | Date ABC ID |
| From Email ID Subject | Date To Email ID Subject |
Updated about 1 month ago