Introduction

This document provides a high-level overview of several pre-built nodes that are available in Webex Connect to enable appointment management, contacts management, reports generation in IMIASSIST. The nodes need to be enabled for the Webex Connect tenant by admin, to be available for use within the respective tenant.

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IMIASSIST offering is now end of sale. This integration is available only for eClinic customers, to configure integrations with eClinic.

Node Outcomes

In Webex Connect, nodes have one or more outcome edges (which can be used to configure transitions to the next logical node based on the requirements) that correspond to various success or error cases. The following are some of the typical node outcomes:

  • Success – Request processing successful
  • Failure- Request processing failed
  • onTimeout – Request processing timed out
  • on Error – Request processing failed due to an error
  • onInvalidData – Request processing failed due to missing data
  • onInvalidChoice – Request processing failed but there is no outcome configured for the concerned scenario

IMIASSIST Pre-Built Nodes Summary

The following pre-built nodes are available in IMIASSIST.

Node NamesDescriptionMethods
AuthenticationGets an API key and token, which can further be used to invoke IMIASSIST APIs.Authenticate
Get New Token
Get Existing Token
Create AppointmentSchedules an assigned / unassigned appointment in IMIASSIST.Schedule an Appointment
Cancel AppointmentCancels an existing appointment in IMIASSIST.Cancel by Appointment ID
Cancel by Appointment UID
Cancel by Appointment Data
Add ParticipantAdd new participant(s) to an existing appointment in IMIASSISTAdd Host by Appointment ID
Add Host by External Reference ID
Add Guest by Appointment ID
Add Guest by External Reference ID
Remove ParticipantRemove a participant from an existing appointment in IMIASSISTRemove by Appointment ID and Participant ID
Remove by Appointment ID and Client ID
Remove by Appointment ID and Phone
Remove by Appointment ID and email
Remove by Appointment ID, Phone and email
Remove by External Reference ID and Participant ID
Remove by External Reference ID and Client ID
Remove by External Reference ID and Phone
Remove by External Reference ID and email
Remove by External Reference ID, Phone and email
Appointment ReportGenerates a consolidated report of completed appointments in IMIASSISTCreate an Appointment Report
Usage ReportGenerates a usage report of billable transactions in IMIASSISTCreate a Usage Report
TransactionsGets the status and information about an API transaction in IMIASSIST.Get a Transaction
Contacts ManagementCreate, update, delete customer contact records in IMIASSIST.Create a Contact
Update a Contact by Contact ID
Update a Contact by Customer ID
Update a Contact by Phone
Update a Contact by Email
Update a Contact by Email and Phone
Delete a Contact by Customer ID
Delete a Contact by Client ID
Delete a Contact by Phone
Delete a Contact by Email
Delete a Contact by Email and Phone